Trade Support & Review Monitoring
Our team provide product and sales support to trade partners in their own time zone and speak their language.
We support our clients with overbookings, relocations and delayed openings by providing a troubleshooting service for partners across the UK & Europe.
We also monitor key foreign language customer review sites and coordinate responses for our clients.
We offer the following Trade Support & Review Monitoring services to our clients:
Provide a full support service to trade partners to respond to questions, special requests and booking enquiries
Manage relationships with key foreign language review websites (e.g. HolidayCheck) including delivery of a monthly performance report
Monitor key foreign language review websites and coordinate responses in each respective language, ready for clients to easily respond
Support clients to manage and resolve overbooking or delayed opening situations by liaising directly with affected trade partners